Terms & Conditions

Orders

All sizes are in inches and, as our pots are hand made, sizes are approximate.

Every effort will be made to complete your order by the date given. Will will only contact you if your order is delayed or ready early.

Cancellation of Orders

If an order is cancelled after work has begun on the goods, there will be a 15% labour & administration fee. If an order is cancelled after the goods have been completed & fired the charge will rise to 30% or the total deposit given when the order was taken.

Frost

Frost damage to clay pots is quite specific in nature and can be separated into two types: lamination & splitting.

The first can occur within the body of pots fired to a temperature not close enough to the clay's vitrification point. Low fired pots will absorb much more water than high fired pots. Freezing & subsequent expansion to ice within the body leads to flaking of crumbling, i.e. lamination. On thawing severely damaged pots can literally fall apart.
All of our garden pots carry a comprehensive 10-year guarantee against any form of lamination.

Splitting or bursting can occur within any container which becomes water logged, then freezes completely & offers no easy escape route within its design for expansion into ice. Planting, soil type & position can play as much a part in any tendency to this sort of damage, as manufacture.
For this reason we do not guarantee against splitting or bursting.

However, of the hundreds of pots we have planted and use (many of which have been kiln seconds), none have suffered this sort of damage. Simple planting precautions and good drainage through the winter will avoid the possibility of damage. When frozen, pots will obviously be under stress & more susceptible to impact damage than usual.
We do not guarantee against any form of impact damage


For more information on how to care for & maintain your pots & a more detailed account of our frost guarantee follow this link.